Luvionix offers a 15-day return and refund policy to provide customers with a clear and fair shopping experience. Customers may request a return within 15 days of receiving their order, provided the item meets the conditions outlined below.
Return Eligibility
To be eligible for a return, items must:
- Be unused and in original condition
- Include all original packaging, manuals, and accessories
- Be returned in the same condition as received
Return requests must be submitted through our official support channels.
How to Request a Return
To initiate a return, please contact our support team with your order details:
Email: support@luvionix.com
Phone: +1 (628) 227-1581
Please include your order number and a brief explanation of the return request. Our support team typically responds within 24–48 business hours with further instructions.
Refund Processing
Once the returned item is received and inspected, approved refunds are issued to the original payment method used at checkout.
Refunds are generally processed within 3–5 business days after inspection.
Items that show signs of use, wear, or damage may not be eligible for a refund.
Return Shipping
- If an item arrives damaged, defective, or incorrect, Luvionix will cover the return shipping costs.
- For returns requested for other reasons, customers are responsible for standard return shipping fees.
Contact Information
For any questions regarding returns or refunds, please contact us:
Business Name: Luvionix
Email: support@luvionix.com
Phone: +1 (628) 227-1581
Business Address:
1070 Montgomery Rd,
Altamonte Springs, FL 32714,
United States